FAQs

What payment methods do you accept?

We accept a range of payment methods for your convenience, including:

  • Credit Cards: Visa, MasterCard, and American Express.
  • Digital Wallets: PayPal, Google Pay, and Apple Pay.
  • Shop Pay: Simplified checkout through Shopify's secure payment platform.

For more detailed information and terms regarding our accepted payment methods, please refer to our Payment Policy.

Which countries or regions do you ship to, and what are the shipping costs?

We deliver to a wide range of regions, including North America, Europe, and Australia. Our shipping is free for orders to these countries, with the product prices including all taxes and shipping fees, so you won't incur any additional costs.

Can I purchase items in person at your physical store?

We're sorry, MuzEquip is an online-only store, and we do not have physical retail locations. All orders are placed and purchased through our website.

Can I return or exchange items if there's an issue upon receipt?

Yes, if you encounter any issues with the items you receive, we will arrange for returns or exchanges. For detailed policies, please refer to the "Return Policy" on our website.

Do you offer paid trial services for musical equipment?

Currently, we do not offer trial services, but we provide detailed product descriptions and reviews on our website for your reference.

Can I exchange an item?

Yes, we offer exchanges and returns for items purchased from our online store, as long as they meet the following criteria:

  • The item must be in its original, unused condition.
  • Original packaging, including all tags and accessories, must be intact.
  • Requests for returns or exchanges must be submitted within 45 days of the delivery date.

To initiate a return or exchange, please contact our customer support:

Our support team will respond promptly with the next steps.